Customer Reviews

I usually go to Thomps*** GMC in Placerville but came here to see what they would offer on my 2022 gmc Harley Davidson truck with only 1300 miles on it. The salesman first asked what I do for a living to see how much he could screw me over. He asked me I wanted to trade it for and when I told him I’m wanting a different brand car and would rather just sell it to you guys he immediately was not interested in helping me. He told me the person who values the car is not here and to come back tomorrow. It was 330 on a weekday! Took a pic of my registration (personal info) and never heard from him again. Went next door to ford and they gave me an instant price on my gmc truck.

My 2022 GMC Yukon AT4 needed the engine replaced with only about 20,000 miles on it, due to an internal malfunction. Ever since the engine replacement the car has been making a clanging and clunking noise from underneath the front end. I brought the car back in for service to address the noise and was told that the mechanic was unable to hear it. My service advisor decided to drive the car and heard the noise himself. After 2 days in service I was told that the problem was identified and fixed however when I got in the car and drove away from the dealership I heard the exact noise....nothing had been fixed. I am very upset for multiple reason, 1. That my new car needed the engine replaced at only 20,000 miles and 2. That ever since the replacement the car sounds like an old clunker coming down the street and I do not feel comfortable driving my kids around. I am very disappointed in GMC and in the service department at this dealership.

Let’s see if this review gets posted on Roseville Reliable Buick GMC’s website. My experience with the service department has been only a battle. Not everyone will understand this unless you are a true mechanic or has had your truck lifted. So a year ago I took my truck in for an engine stalling which ended up being the transmission harness after a few months in their shop. From the start, I was turned away from service because once he looked at my truck, right away said that it will not be covered under warranty because it was lifted. They didn’t even look at the problem or even diagnosed it. It was oh because it’s lifted they know for sure GM will decline the warranty for repair. I had to justify why it should be covered in order for them to even look at the truck. Along the way they couldn’t figure it out. In the end after a few months in their shop, when it ended up being the transmission harness, they brought up the lift again. Saying it won’t be covered. Again I had to fight and justify why it shouldn’t have anything to do with the lift. I had to mention how the mechanism of a lift works and where the harness is and that it shouldn’t have affect the transmission harness. Something which I thought a true mechanic would know. I don’t know what kind of mechanic they have. Unfortunately I guess it’s just someone who is there to do oil changes. They had to send out someone from GM to come check it out and fixed it. All under warranty. Today I’m dealing with a problem that has been an issue from the beginning before it was lifted. The upper intermediate steering shaft clunking. They keep pointing to where my lift would cause a problem down by the axle but the upper intermediate steering shaft is in the upper area of the steering. This was not the first time I bought up the problem. My lift was an issue every time. Not even looking into the problem to be sure where it’s located. When I mentioned the intermediate steering shaft to the so called mechanic he turned and asked the service guy what it was. I was blown away. It’s been an on going issue for GM. This is already the third revision for this shaft. Reliable did not even try to look at the issue. Did not give me any other options. It was a no that GM will automatically block my warranty. At least look more into the problem, look into the revision issue with the upper intermediate steering shaft or so before turning a customer away. They even asked me where I purchased the truck from. That shouldn’t even have anything to do with it. Other than them trying to make me take my truck there. They just seemed so clueless. I just walked out.

I've always had good service from reliable since purchasing my GMC Sierra in 2007. My last service visit was terrible. My GMC was in for a fuel pump replacement. After two days with no contact I called for a status. The service writer said the part was backorder. She would contact me when it came. After 6 more days I called again for a status. The service writer said still backorder. That afternoon I went on line and found the gm oem fuel pump. I called service again and gave them the website where I found it. She said she woul talk to the parts dept. She called me back and said parts located it and it would be in on Monday or Tuesday. I called on Wednesday to get a status again. She said it would be ready in th afternoon. 2 weeks after I took it in. Very poor communication from the service department and I feel that she should have been pushing the parts department. If I go back I will deal with a different service writer. Very unhappy and paid twice the price for the part over the on line price.

Fraud At It's Finest! Sales lied about what accessories were actually included on the vehicle during the time of sale. I asked them if the truck was marked up and they said no there isn't any mark up at all, "We don't mark up our vehicles". They did, but they hid it in the extra accessories that I was told were included on the build and then charges you more so you won't see it. The General manger on accident sent me the invoice of what they paid for the accessories. They had a huge hidden markup!! I asked the GM about it and he called me a liar. Finance was horrible. They tried to get me finance with an obscene interest rate. Payment over 1800 with near perfect credit and close to 50% down. I said no I'll find my own thank you. They quickly came back with a much lower interest rate and said wait wait. How about this? Still too high. And then came back with a better one even faster then I could dial the number and ask for a customer service rep with my bank. Then gave me false information about the bank they had given me the loan through. If that's not bad enough, the truck I purchased is having major safety issues with 4K miles on it, brand new truck. And they are doing everything they can to not help me get the truck repaired. Some of the stuff that was added to the truck was ordered from the dealer. And GMC will not warranty with what was done. So, my new truck isn't safe to drive. I live about 200 miles from this location. I asked the dealership to have them pick it up or have it towed. The GM ignores me and tells me to drive it and they will give me gas money instead. But they wouldn't look at my new truck for two weeks!! It will just sit on the lot. Because his shop foreman will be on vacation. I found out the truth about what was not actually added to the truck from another dealership service department, and from doing extensive research. And another GMC dealership. They replied man what is wrong with people do do something like this to their customers. The General Manager of this dealership will do nothing about it, even after I submitted proof to him. I emailed the owner of the dealership and no response from him. Worst dealership experience. Be carful dealing with these fokes!!!! I will do my best to stop this from happing to other customers who may not know or not be able to get help.

I had my breaks checked and was told they all needed to be replaced and my car is unsafe to drive. I got a second opinion from a shop that only works on breaks and only 1 needed to be replaced. I do not tolerate liars and incompetence. In addition, I was given estimate that's more than my rent.

Left a wrench under my hood. Left there with a gas leak and no a/c after they fixed my car. Car still does not run right. Had another shop fix a/c. Do not know what dealer ship we can trust.

The staff at Reliable is great. The problems are either, GMC does not know how to fix their own products, or the technicians don't have the correct training or knowledge to be able to diagnose and perform the correct repairs. GMC loyal customer for over 50 years. Have spent 10s of thousands of dollars at your dealership. Leaning more and more towards a new Ford.

Phone number for your web site doesn’t work. Tried multiple times with no success Cannot get ahold of someone for service.

Paid $220 to plug into a diagnostic port only to have the service tech give me the wrong vehicle code. Then quoted me on the wrong sensor needing to be replaced. Had to educate the service person on the right sensor and ask to be quoted again. Biggest concern - Clearly nobody took the time to close out the work on my vehicle. When I picked up my vehicle, the cable to my automatic steps was hanging down under my dash and broken. This caused my steps to be stuck in the down position and unable to drive the vehicle. When confronting the GMC service person they offered no help whatsoever. Told me to get another Uber home and come back tomorrow or call the service desk. I have since had to pay $120 for a new cable that GMC broke and didn't offer to fix or replace. Total out the door going to GMC Roseville - $340 for not a single piece of work done. All GMC had to do was provide customer service. Your tech broke a cable and didn't offer to replace or fix the issue. Really bad customer service. I've purchased 3 trucks from GMC Roseville in the last 10 years. The service department is not what is used to be.

Very bad deal we buy a 2022 gmc we still haven’t received our reverse sensor we paid over 50k for incomplete vehicle ( don’t recommend this place at all ) save your self a problem go away from this business

Very bad deal we buy a 2022 gmc we still haven’t received our reverse sensor we paid over 50k for incomplete vehicle ( don’t recommend this place at all ) save your self a problem go away from this business

Was charged 200 dollars to have aDEF issue looked at that should have been covered under warranty and when they filed my DEF tank they spilled all over the area around the tank leaving residue that is highly corrosive.

I was in the market to purchase a 2023 GMC Sierra Elevation. I went into the dealership to test dive the truck. I had been in touch with a few other dealerships for a similar truck that I was test driving. While browsing, I was approached by Sami Ayoub, who was very helpful and had the great customer service skills. Throughout the process of trying to negotiate numbers with Sami, after pulling my credit (under my understanding) the finance manager, Ryan Martin, who I had never met, comes up to my wife, my two year old and I and says, "we are closing in 30 mins". His tone and demeanor was rude and inconsiderate, he didn't even introduce himself. Then, he said the other dealer I was talking to was probably lying, which could be accurate, I am unaware. But I had given them authorization to run my credit and was willing to negotiate a deal with Sami. Ryan then mentions, he did not run my credit at all, and was waiting to head back from the other dealer who wasn't responding at the time. Which means my time was just wasted for 30 mins, even though I was willing to work with them to do a deal to leave with the truck. Unfortunately, because of how rude and inconsiderate Ryan was to me, I ended up purchasing the truck from Bonander GMC in Turlock (almost 2 hours away) later that week. Im not the type of person to get mad fast but the way I was treated by Ryan Martin, was rude and disrespectful and made me very angry. I left a message for Jeremy and was put in touch with Walt Barnes for one conversation to explain the situation but neither of them called me back. I am glad I purchased from Bonander in Turlock but was hoping to work with Sami because he put in great effort and customer service with me. Unfortunately, solely because of Ryan Martin, Sami lost out on a sale and a repeat customer.

Your parts manager did not keep my service advisor informed, he lied, and is obviously incompetent. Reliable GMC purchased a DPF from the GMC dealer in Oregon. I was personally in contact with the parts manager in Oregon after I realized what was being said to me did not line up with what I know and from my experience. It was understood that Reliable was to set up the freight company. The Reliable parts manager, who by the way is not reliable, did not pick up the phone and manage the situation. He chose to send emails and assume. When I made it clear that I was not happy. He finally calls to the Oregon dealer in the a.m. and he was told the part was still there. On that same day, in the afternoon, he told my service advisor to tell me the part had been picked up and it was set to be delivered by Fed-Ex. So instead of being open and honest. He chose to lie and not have to deal with it. Because of this incompetence, and the I don't care attitude, I was without my truck for 5 weeks.

I am Dave Moody, I have a Denali H/D, I bought here at reliable. Got a recall notice so I called and made an appointment, they told me ,no problem should take an hour or so. Drove an hour+ checked in and an hour later I was told NO parts.🤬 maybe you should change your name to UNRELIABLE. Why you make appointments and don’t ensure you have parts or contact the person to reschedule.