Customer Reviews

The services was great! Art Veloria and his team worked very hard to get my car up and running.

Art was very professional and attentive to what i needed.

Service advisor, Art, was on top of the recall job from star to finish. He made sure everything went smoothly. That being said part of the recall was a headlamp issue. As noted in the service procedures the lamp housing was cleaned prior to install of a film on the lens. If by clean a quick wipe to make sure there were no bugs in the area of the film, then job well done. If that procedure was ment to be any more, well I'm not convinced it was handled. Regardless Art was great and the team got the job done quickly.

Everything was good, but nothing noteworthy, in my opinion. Everyone is very friendly and the technicians and service advisors are very knowledgeable.

197 dollars for an oil change and a tire rotation seems extremely expensive. We moved down here from Chico and my dealer up there was almost half that cost and didn’t charge to pick the vehicle up. I was shocked. The truck wasn’t washed, windows were not even cleaned, there was no reminder sticker put in the window for the next oil change. Never spoke to a single advisor. The kid who picked up my truck was very friendly but was no advisor and had no feedback on the truck. All and all horrible

Was not sure

It wasn't a great experience! It started off reasonably well, salesman greated us and let us know the car we came to look at wasn't there yet. He was polite while showing us similar cars and answered our questions. He pointed out that if we wanted to reserve the car coming in, we needed to put down a one thousand dollar deposit. The second I didn't offer to do just that He said Thanks and dumped us. He obviously realized a sale that day wasn't likely, so he moved on! I understand, especially if there were other customers lined up and waiting there weren't! The place was dead. He just walked over to bs with other salespeople! It was the second time in my life I actually wanted to visit a caddy dealership! The first was to look at the only modern Cadillac I had any interest in, the CTSV with a Corvette engine! The second was this last weekend to look at a Cadillac CT5V Blackwing with an engine similar in performance to the Corvette C7 ZO6! I can't think of a good reason to go back!

Art did a good job helping with my service appointment. On the other hand, they should be more transparent with pricing and provide a line item breakdown of costs. In addition, the service I received from the lady at checkout was very poor. She did not welcome me when I walked up, did not say a word while I stood there for 1-2min waiting to pay and finally said the cost. The cost was different from the work order and when I asked why, she said “it’s because of tax”. But the work order says X and your cost for the same service says Y.. yes, there was tax on top which is completely understandable. She didn’t know what to say or how to help. Luckily Art overheard and corrected it.

The actual service manager Ken was excellent. Helpful and kept me appraised of all the work done. Whom ever actually fixed my vehicle, twice, drove it so far that they went through a half tank of fuel. They left me with barely enough fuel in the tank to drive to a gas station around the corner. I actually ran out of fuel in the driveway of the gas station. They did this twice!!!! I know on one occasion the mechanic drove my vehicle home with him because he left someone else's brake rotors and pads on my back seat and his personal backpack. I found this when I picked up my vehicle.

I had brought in my Denali as usual for an oil change and had asked for it to be washed about 4 times to various people. It was there for over a day since I had left it overnight . You would think it would not have been too much trouble to wash it. Very disappointed after spending $90k for a vehicle with GMC.

Basic service (first one for this vehicle). Was told it would be covered by GMC. Cool, wasn’t expecting that and told service advisor as much. Then I’m told it was expired and would have to pay full price. Ok, again not expecting. I received 2 calls to pickup which was great. Come pay and pickup keys, easy. I get into the truck and immediately notice engine oil on the center console/armrest. I wiped it down with napkins in the truck and head home. Halfway there I realize that the interior of the truck smells like oil. Upon further inspection I find that there is engine oil that has run down the side of the center console and into the carpet. This is not ok. Long story short, I spend a couple of hundred dollars having the interior cleaned to get the oil and smell out of a truck with 3000 miles. I won’t be back.

My wife went in for a check engine light. They told her that it would be a 30 minute fix. She sat there for 2 hours. Never offered a discount for the bill or even a future discount on a future service. Sells department when we bought the vehicle was very good. Other than a guy named Elvis on a previous service issue I would not recommend them for anything.

Unprofessional and Rude! Went in willing to put almost 3/4 down on a vehicle and brought in a cosigner with perfect credit. Was told with that amount down a cosigner wouldn't be needed, then gave me a ridiculous interest rate I was not willing to accept, so I walked. He ran out after us saying that maybe a cosigner would change the rates and to come back inside. I refused and continued out. THEN he calls my fiance (who was NOT there and would NOT be on the title, only called to first inquire it was there before I drove down) to belittle me saying, I need to put on my big girl pants and leave my cosigner home. I feel that this was extremely unprofessional and would never think about a vehicle from them again and will let everyone know how we were treated.

I started having trouble with my phone connecting to the Bluetooth/Android Auto, and the radio screen would pixelate, buttons wouldn't work, and the audio would turn distorted and static-y. I ended up having to go to the service dept like 5 times to get the problem checked/radio replaced etc. Every time I was asked "have you tried unpairing and repairing the phone?" which felt very dismissive - it's 2024 and I'm under 30. Of course I tried that. The service tech would even pair his phone to my car every time and said he had to do that otherwise the service guys would be upset? This again felt very dismissive and felt like they were treating me like an idiot. After getting the radio replaced my phone would no longer pair wirelessly, and they tried to tell me the car wasn't capable of doing that, even though it paired wirelessly before getting the radio replaced. I had to really push for them to finally call the manufacturer and figure out they just had to change a setting. When the static still persisted, they heavily implied the problem was with my phone so I even switched from Android to iPhone and the problem still exists. I went to the Folsom service center and when I said the screen pixelates, they didn't even question me and knew exactly what problems I was having. No one asked me if I had tried re-pairing the phone. I feel much more comfortable there which sucks because it's way farther. Elvis, who I worked with in the service department in Roseville, was always nice but I would not go back because I don't feel comfortable that they'll take my concerns seriously and I don't trust their quality of work.

I bought a truck a month ago. Sales went great. The issues came later. The problem is that I usually drive my truck to work using city roads with traffic lights and stops signs. Therefore, I didn't have a change to drive more than 50 mph. But recently, driving on the freeway I noticed that my truck start shacking after driving more than 50 mph. Also, my steering wheel was off center a little bit. I called on Thursday and talked to somebody from service department. I was told that they would check and call me back the same day or next day. Nobody called. I waited till Monday and called again. They told me that because it's more than a month (38 days), they couldn't look at if for free. But the vehicle that was sold at the dealership shouldn't have any issues at first month of driving it. So, I called the front desk to see if there was anything we could figure it out since I just noticed it recently and couldn't bring it earlier. I was trying to talk to someone in charge. The front desk person told me that someone would call me back soon. Nobody called. My wife wanted to come some day and buy a car there as well. Not anymore.

Not very reliable guess its just a name. Call to get an extended warranty price for my 2021 3500 Denali. Got put on hold. Then eventually hung up on while on hold.

I have been bringing my 2017 Sierra 2500 Denali to this place ever since I bought the truck new. I’ve had problems with this truck since it was about three months old. I have 62000 miles on it and have had to replace every glow plug at least once. I had to replace the glow plug module at 20,000 miles. I had to have the glow plug module relearned/updated just a couple thousand miles after that. I’ve had low oil pressure warnings and they said they had to replace the oil pressure sending unit for about $500 and the problem still persists. The touch screen stopped working at about 35,000 miles and just changes channels randomly. They had no answer for this after looking at it for a full day. Now my truck is back in their shop for glow plug issues again. The service department seems to not know much about these vehicles even though these are all common problems with these particular trucks. The worst part is that the warranty is gone because it’s past five years and I still have very low miles on the truck. I wouldn’t recommend a GMC to anyone at this point and Reliable is the closest service department to me so that’s where I took it for service. It seems to me that they do minimal fixes just to limp your truck through its warranty and then you’re on your own. I’ve lost countless days having my truck in for repairs only to still have the same issues continue to be a problem.

Horrible service went for an oil change waited 2 hours and they never checked me in. Waste of time.